About Us:

Shop Easy withAllModern.co.uk's Customer Support Need help? Have questions about a product or need more information before placing an order? At AllModern.co.uk, a part of Wayfair, our mission is to make your shopping experience easy. That's why we provide you with all the information you need before placing your order. Use the helpful customer service links highlighting answers to common questions located to the left side of the screen to find exactly the answers you need. Or, if it's more convenient for you, feel free to call our knowledgeable customer service team at 0800 917 1825 any time between Mon-Fri, 7:30am-9pm. Sat 9am-5:30pm, Sun 10am-6:30pm or email us. Or browse the answers to our most common Help questions:

• How Do I Check The Status Of My Order?
• How Do I Track My Packages?
• How Do I Cancel My Order?
• How Do I Return My Order?
• What's The Standard Return Policy?

Why Shop with AllModern.co.uk? Here are four of the main reasons we are confident you will become a lifelong shopper at AllModern.co.uk: Selection - We have the largest range of products in a wide range of home and garden categories. We make it easy to find exactly what you want among our hundreds of choices with only a few quick clicks. Can't find what you want? Call or email us. Low Prices - We comb the web to make sure our prices are the lowest anywhere. If you see an item for less, email us. We can get you a better deal almost every time. We are proud to help you save money on the products you want. Service - Whether you are thinking about buying, or you have already made a purchase, our knowledgeable sales and service staff is only a phone call or email away. We're here to serve your needs. Give us a call! Our team is available from Mon-Fri, 7:30am-9pm. Sat 9am-5:30pm, Sun 10am-6:30pm to get you the answers you need. Quality - We sell merchandise from the top manufacturers in the world, from Flos to Le Creuset to Knoll. We stand behind the quality of the products we sell, which is why we provide you with helpful Quality Ratings for every item on our sites and will replace any item that you receive that is not 100% as described. Our Satisfaction Guarantee "We guarantee your absolute satisfaction - 100% of the time." Everything listed on our site is unconditionally guaranteed. In the unlikely event you should want to return an item to us, we offer a 30 day no quibble guarantee. We can also arrange the pick up of the item.

Cost of picking up the item:
If the item was delivered by parcel courier - £10
If the item was delivered by parcel courier (one-man service) - £25
If the item was delivered by a two man service - £50

We would like to emphasise that we can only take back products in their original condition, so furniture that has been used or assembled cannot be refunded. In addition, certain items are made to order and these items do not fall under the guarantee. These items are identified as non-returnable on the product page. Products must also be returned in their original packaging. Please see our return policy for more information. For instructions on how to go about returning an item, please see "Returning An Item Or Order" under Returns And Damages. Industry Associations Recycling your old electricals is easy! - Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?
Unwanted electrical equipment is the UK's fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
We're proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.
The Lighting Association - Founded in the 1930's, the UK Lighting Association is the largest Lighting Trade Association in Europe. As part of this organization, AllModern.co.uk promises to offer you superior service and knowledge in the world of lighting.